Service & Maintenance

In the long run, a good service and maintenance contract will save you time, money and trouble and we believe we have some of the best and most cost effective packages available.

All of your equipment data is loaded onto our database with all relevant details and service history. This automatically generates job sheets for our service engineers when it is time for one of your scheduled service calls. These engineers do any necessary work and enter the details back onto the database, so it continually provides an up to date record of your equipment history. These service calls are tailored to your need. Normally there will be two service calls per year, but further visits, or interim calls to change filters, can easily be scheduled in.

Under this contract you would also be covered for emergency calls, in the unlikely event of something going wrong between scheduled visits. The speed of these callouts is again tailored to the individual needs of each customer.

For vital areas such as computer server rooms we will respond to calls within four to 24 hours, depending on the agreement.
Although there is no compulsion to take up a service and maintenance contract on new installations, we include details and costs of the package in our original proposal as part of our pledge to ensure there are no hidden extras. All service contracts are renewed and reviewed on an annual basis.